Short version: owners must get at least 30 days’ notice of a levy, split pro-rata by unit entitlement, and every notice must carry the hardship information attachment. Unpaid contributions attract 10% a year simple interest once a month’s grace has passed. Since October 2025 an owner in arrears can ask for a payment plan of up to 12 months with no fees, and recovery action needs a plan offered and a 30-day pre-action notice first.
| Levy notice | 30 days | s 83 |
| Arrears interest | 10% p.a. | simple · 1 mth grace |
| Payment plan | 12 months | max · no fees |
| Pre-action notice | 30 days | before recovery |
Levies → New levy (treasurer or secretary). Enter the total to raise per fund — administrative for day-to-day costs, capital works for the long-term fund — plus issue and due dates. Strata splits the total across lots pro-rata by unit entitlement, with rounding handled so the lot amounts always sum exactly to the scheme total.
Each lot gets a printable notice: entitlement, fund breakdown, due date, current arrears, and the mandatory hardship information attachment. Print or save to PDF from the browser, and file a copy in the document register (category levy notice).
Owners pay by bank transfer as usual; the treasurer records the payment against the lot. Strata applies the statutory allocation order automatically: oldest overdue contributions first, then accrued interest, then Tribunal- or court-ordered recovery costs. The allocation is shown line by line so the ledger is auditable. Online payment isn’t built yet; payments are recorded manually against bank transfers.
Interest on overdue contributions is the statutory 10% p.a. simple, with a grace period: nothing accrues if the lot pays within one month of the due date. Interest is always computed live from the ledger — never stored — so it is correct as of the moment you look. The Who owes page is the register: per lot, overdue contributions by due date, accrued interest, and recovery costs, each shown separately.
If the owners corporation has resolved to charge no interest, turn it off under Settings → interest on arrears.
An owner in arrears can request a payment plan from the Payment plans tab under Who owes (their lot ledger links there too): the debt covered, proposed instalments (maximum 12 months), and an optional hardship note. The hardship note and any supporting documents are visible to officers only. The committee decides case by case; a refusal requires written reasons, and no fees may be charged. Approved plans track instalments as they’re paid, and the register keeps the full history — request date, decision, outcome — which is exactly what a Tribunal will ask for.
Before a lot can be flagged for recovery action, Strata checks the October 2025 preconditions: a payment plan was offered, a 30-day pre-action notice was recorded, and no compliant active plan already covers the debt. If any check fails you’ll be told what’s missing.
Record expenses, other income, and fund transfers under Accounts, on the Transactions tab, tagged to a fund and category with the receipt attached. Build per-fund budgets for each financial year and compare actuals against them. Reports assembles the AGM pack: income and expenditure per fund, fund balances, arrears summary, and the statement of key financial information. Paying a contractor works through one payment end to end.
Current as at 6 October 2026. Strata surfaces statutory rules as guidance, but it is record-keeping software, not legal advice, and no page here accounts for the particulars of your scheme. Check the Act, your registered strata plan and your by-laws, and get advice before acting on anything with money or a dispute attached.